Grievance redressal mechanism
Grievance escalation matrix.
What happens after you lodge a complaint, from first contact through to the Reserve Bank. Start at Level 1; move up only if the previous level has not resolved it in time.
- Level 1Not resolved → next
Customer support team
Acknowledge with a reference number and attempt resolution
- Complaints line
- +91 93114 80936
- Customer care
- +91 93114 80934
- support@golufin.com
Turnaround: Acknowledged in 2 working days; resolution target 7 working days
- Level 2Not resolved → next
Grievance Redressal Officer — Vikram Gupta
Independent review and final response from the Company
- Phone
- +91 93114 80935
- Post
- Golu Leasing & Finance Co. Private Limited, BM-5, East Shalimar Bagh, New Delhi – 110088
Turnaround: Final reply within 30 days of the original complaint
- Level 3
Reserve Bank of India — Integrated Ombudsman Scheme
If unresolved after 30 days, or you are unhappy with our final reply
- Portal
- cms.rbi.org.in
- crpc@rbi.org.in
- Toll-free
- 14448 (9:30 AM – 5:15 PM on working days)
Turnaround: Per the Scheme; the Ombudsman's decision binds us
At a glance
The same matrix, as a table
| Level | Who | Contact | Turnaround |
|---|---|---|---|
| Level 1 | Customer support team | Complaints line: +91 93114 80936 · Customer care: +91 93114 80934 · Email: support@golufin.com | Acknowledged in 2 working days; resolution target 7 working days |
| Level 2 | Grievance Redressal Officer — Vikram Gupta | Email: compliance@golufin.com · Phone: +91 93114 80935 · Post: Golu Leasing & Finance Co. Private Limited, BM-5, East Shalimar Bagh, New Delhi – 110088 | Final reply within 30 days of the original complaint |
| Level 3 | Reserve Bank of India — Integrated Ombudsman Scheme | Portal: cms.rbi.org.in · Email: crpc@rbi.org.in · Toll-free: 14448 (9:30 AM – 5:15 PM on working days) | Per the Scheme; the Ombudsman's decision binds us |
What to include
Apply on Tap4Loan
Something not right? Tell us first.
Most complaints are resolved at Level 1. Reach us by phone or email and quote your reference.
Lender: Golu Leasing & Finance Co. Private Limited · RBI CoR B-14.01773