GolufinGolu Leasing & Finance
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Policies & disclosures

Cancellation & Refund Policy

When an application can be cancelled, how the cooling-off period works and what is refundable. Reproduced here as issued by the Company.

This Cancellation & Refund Policy outlines the terms and conditions governing cancellation of loan applications, applicable fees, and refunds in relation to the loan products and services provided by Golu Leasing & Finance Co. Private Limited.

Company

Golu Leasing & Finance Co. Private Limited

RBI NBFC Registration

B-14.01773

Effective Date

16/04/2022

Last Update

(Date)

This Cancellation & Refund Policy outlines the terms and conditions governing cancellation of loan applications, applicable fees, and refunds in relation to the loan products and services provided by Golu Leasing & Finance Co. Private Limited.

1. Loan Application Cancellation

  • You may cancel your loan application at any time before the loan is sanctioned or disbursed, subject to the terms of the applicable KFS, loan agreement and applicable law.
  • Once the loan has been sanctioned or disbursed by the Company, any cancellation, foreclosure or closure of the loan shall be governed by the terms of the applicable KFS, loan agreement and applicable RBI directions.
  • 2. Cooling-Off / Look-Up Period:

Where applicable to the digital loan, the borrower shall have the option to exit the loan during the cooling-off/look-up period determined by the Company in accordance with applicable RBI directions, by paying the principal and proportionate Annual Percentage Rate (“APR”) without any penalty, subject to the terms disclosed in the applicable KFS and loan agreement. 

  • 3. Processing Fees
  • Processing fees, convenience fees, platform charges, or any applicable taxes if any, shall be as disclosed in the applicable Key Facts Statement (“KFS”) and loan documentation. Such charges shall be non-refundable only to the extent permitted under applicable law and RBI directions and as specified in the applicable KFS and loan agreement. 
  • If a payment is deducted due to a technical error or duplicate transaction, eligible refunds will be processed after verification.

4. Refund Process

Where a refund is approved:

  • The refund will be initiated through the original mode of payment.
  • Refunds where approved and applicable, shall generally be processed within 7–10 business days, depending on the banking partner.
  • Processing timelines may vary based on the payment gateway or bank.

5. Failed Transactions

If your account is debited but the transaction fails, please contact our customer support team with the transaction reference number. After successful verification, eligible refunds will be processed as per banking timelines.

6. Exceptions

Refunds shall not be provided in cases involving:

  • Submission of incorrect or fraudulent information.
  • Rejection of the loan application after processing, provided that any fee retained in such circumstances has been duly disclosed in the applicable KFS or loan documentation and is otherwise permissible under applicable law and RBI directions.
  • Charges deducted by banks, payment gateways, or third-party service providers that are non-refundable.

7. Contact Us

For cancellation or refund-related assistance, please contact:

Golu Leasing & Finance Co. Private Limited

RBI NBFC Registration No.: B-14.01773

Registered Office:

BM-5, East Shalimar Bagh, New Delhi – 110088

Email: support@golufin.com

Phone: +91 9311480934